FAQ

Default solution folder, feel free to edit or delete it.

Brands? Products? A store? What's going on
Let us try and explain simply and clearly.  Palo Alto Innovation has created a couple of different products. Because not all of these products are sim...
Mon, 14 Mar, 2016 at 5:10 PM
What's a "PAI"?
PAI stands for Palo Alto Innovation. Palo Alto Innovation is long and hard to type, so from the very beginning of the company we have adopted the acronym PA...
Mon, 14 Mar, 2016 at 5:11 PM
Is this website safe? Can I enter my credit card number?
We are using a service called Shopify on the backend of this website to handle all credit cards. Any time you enter sensitive information you should be Shop...
Mon, 14 Mar, 2016 at 5:19 PM
What payment options do you allow?
We currently accept: Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. As well as a Paypal Checkout option.  ...
Mon, 14 Mar, 2016 at 5:26 PM
I am having issues with my order
We are very sorry to hear this!  Please open a support case by sending an email to support@paloaltoinnovation.com and someone will take care of you....
Mon, 14 Mar, 2016 at 5:44 PM
My product doesn't work
We are very sorry to hear this.  Send us an email and we will refund or replace your product right away. If you'd prefer to give us a ring, our...
Mon, 14 Mar, 2016 at 5:44 PM
How do I return a product?
We would prefer if you didn't return any products, but understand stuff happens. Shoot us a support email and we will take care of you! If you'd p...
Mon, 14 Mar, 2016 at 5:42 PM
Does this site use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that e...
Mon, 14 Mar, 2016 at 5:43 PM
Can you take orders over the phone?
We probably could, but it's not as safe as using the secure form our payment processors uses. So at this time, we don't take order over the phone.
Mon, 14 Mar, 2016 at 5:45 PM
Where are you guys located?
We are currently located in Santa Clara, California. This about 15 miles south of our namesake of Palo Alto. Why?  Buy lots of our products an...
Mon, 14 Mar, 2016 at 6:05 PM