Sandman FAQ

Default solution folder, feel free to edit or delete it.

Brands? Products? A store? What's going on
Let us try and explain simply and clearly.  Palo Alto Innovation has created a couple of different products. Because not all of these produ...
Fri, 6 Aug, 2021 at 5:42 AM
My product doesn't work
We are very sorry to hear this.  Send us an email and we will refund or replace your product right away. If you&...
Fri, 6 Aug, 2021 at 5:42 AM
What's a "PAI"?
PAI stands for Palo Alto Innovation. Palo Alto Innovation is long and hard to type, so from the very beginning of the company we have adopted the acronym PA...
Fri, 6 Aug, 2021 at 5:42 AM
Where are you guys located?
We are currently located in Santa Clara, California. This about 15 miles south of our namesake of Palo Alto. Why?  Buy lots of ...
Fri, 6 Aug, 2021 at 5:42 AM
Can you take orders over the phone?
We probably could, but it's not as safe as using the secure form our payment processors uses. So at this time, we don't take order over the phone.
Fri, 6 Aug, 2021 at 5:42 AM
Is this website safe? Can I enter my credit card number?
We are using a service called Shopify on the backend of this website to handle all credit cards. Any time you enter sensitive information you should be Shop...
Fri, 6 Aug, 2021 at 5:42 AM
Do you have any information for the press?
Go ahead and shoot us an email at press@paloaltoinnovation.com and we will get back to you shortly.  Also review ou...
Fri, 6 Aug, 2021 at 5:42 AM
How can I learn more about PAI and it's products?
Explore our website, interact with us on Social Media and subscribe to our newsletter. 
Fri, 6 Aug, 2021 at 5:42 AM
I am having issues with my order
We are very sorry to hear this!  Please open a support case by sending an email to support@paloaltoinnovation.com and som...
Fri, 6 Aug, 2021 at 5:42 AM
I'd like to buy your products in bulk! Who can I talk to?
We would be more than happy to talk to any business that would like to resell our products or purchase a bulk order.  Go ahead and email ou...
Fri, 6 Aug, 2021 at 5:42 AM